Return Policy
Exchanges
- We do not exchange items.
- Please follow the return instructions below, and place a new order for the item(s) you would like.
Return Restrictions
- Most purchases may be returned for a full refund (excluding shipping charges).
- Items must be returned in their original conditions and packaging, all tags still attached. We will not refund the purchase if the tags were removed.
- For orders that were shipped, the 7 days begin upon delivery of your package to the shipping address you submitted, as per your tracking number. You must hand over the return package to postal within the 7 days.
- Items that are returned and violate the above conditions will be donated to charity at our discretion.
- Please keep record of the tracking number even if using a label provided by us as they are created in bulk.
Return Process
- You do need authorization to send back a return.
- Once a return is requested within 7 days a return label will be emailed.
- Place all items you are returning in a box or shipping bag.
- Attach the return label.
- Please write your order number below the tracking number
- You may use 1 return label to return items from multiple orders in the same package
- Package can be given to your local post office, mailman or mailbox
If you have any questions, please contact us at
sales@sg-accessories.com